HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
All orders are shipped from our warehouse in Metro Manila and will be sent to you via our partner courier. From the time of payment confirmation, excluding weekends and holidays, orders will be delivered within the next 3-5 business days for those shipped within Metro Manila, and 5-7 business days for provincial delivery. Over-the-counter/bank deposit payments are verified within 24 hours before we can start processing your order.
We ship nationwide but currently do not ship outside of the Philippines.
Our offices are closed on Saturdays, Sundays and government declared holidays. If you place an order at the end of day on Friday, over the weekend, or during a public holiday, please expect a confirmation from us on Monday or on the next business day.
We strive to deliver your orders within 3-7 days, but we may encounter delays that may be caused by the following, among other exceptional circumstances:
- Unforeseen circumstances such as natural calamities and weather disruptions, accidents, civil disturbances, and other similar circumstances
- Shipping service interruptions
- Access to delivery area
- Incomplete address indicated by customer or no one to receive the order
- Peak season and holidays
- Customization of products
- Specialized items
RECEIVING OF GOODS
The customer who purchased the products must be the one to receive the goods when item is delivered. If customer is not available, he/she must leave an authorization letter stating full name of receiver as well as his/her relationship with the customer. A copy of a valid identification card of the customer must be presented and surrendered to the courier.
NON-DELIVERYIf we are unable to deliver the products ordered after two (2) attempts, we will contact you explaining the attempts to deliver. We will agree when and where the products should be delivered after the two (2) attempts. All shipping costs incurred after the first delivery shall be charged to you and should be settled before we attempt to deliver again.
SHIPPING AND HANDLING COSTSShipping costs are computed based on your delivery address and weight/size of your order. Shipping costs will vary and will be computed upon checkout. If your area is unserviceable by our designated courier, we will inform you by email.
INTERNATIONAL SHIPPINGCurrently, we only ship within the Philippines.
WHAT HAPPENS IF I RECEIVE AN INCORRECT ITEM?
If you believe you have received an item in error, please contact us at firstname.lastname@example.org so that we can arrange for the correct item to be sent to you.