We accept the following payment options:
|Payment Methods||Payment Type||Acquiring Institution|
|Credit Card||Visa, MasterCard, JCB, American Express||Various|
|ATM/Debit Cards||Bancnet ATM Cards (over 27 million supported)||Bancnet ATM Network|
|Over the Counter Bank Deposit||1. BDO Over-the-Counter
2. BPI Over-the-Counter
3. Metrobank Over-the-Counter
4. RCBC Over-the-Counter
5. EastWest Over-the-Counter
6. UCPB Over-the-Counter and ATM
7. Chinabank Over-the-Counter and ATM
8. PNB Over-the-Counter, ATM and Internet Banking
9. Sterling Bank of Asia Over-the-Counter, ATM and Internet Banking
10. Maybank Over-the-Counter, ATM and Internet Banking
11. Landbank Over-the-Counter
12. Unionbank Over-the-Counter
13. Unionbank ATM
14. LBC Payment Centers (any LBC outlet nationwide except those inside SM Malls; 7-days-a-week)
15. SM Payment Counters
|Mobile Wallet||Gcash||Gxchange Inc.|
FAQ’s on Payment
We accept creditcards, Bancnet, Gcash, and Over the Counter Payments.
We accept Creditcards and Debitcards with Visa, Mastercard, JCB and AMEX logo.
Your creditcard will be billed immediately upon purchase and charge will appear as KIDSPORTS.PH -ECOM .
Bancnet ATMs– 37 participating banks with Bancnet eShopping. Please see below acceptable card Bank Identification Numbers (BINs) and Transaction Limit for your reference.
Is debit card acceptable?
Yes, local debit card is acceptable either via Creditcard or Bancnet (if included in the Bancnet participating banks). Please check the back of your card if it has Bancnet logo and check if the first digits of your ATM card is in the below list. If your local debit card has Visa and Mastercard logo, you may also pay using the Paypal payment option.
Where can I find the Member Number in my local Bancnet ATM card?
Gcash- GCash is an internationally-acclaimed micro payment service which transforms a mobile phone into a virtual wallet for secure, fast, and convenient money transfers at the speed and cost of a text message. To pay using Gcash, select “Gcash” in the payment option. Enter your 11-digit Globe mobile number then wait for the Gcash SMS (2882) and enter your MPIN to authenticate the transaction.
Over the Counter Payments | Online Banking
If you choose over the counter payment method, please make sure that you follow exactly the payment instructions which is being sent by email. You will note that some payment options would require you to:
- Manually validate
- Pay an on top fee
- Pre-enroll especially for online bills payment/ bank transfer
What may be the cause of a transaction failed?
- The credit/debit card being used may have insufficient funds.
- You might have entered the wrong card number or PIN
- Card is stolen or reported stolen – The card was earmarked by the issuing bank as stolen or lost card.
- Card expired. The card issuing bank declined the transaction from being processed since the card being used was already expired.
- Card has a transaction limit. Some issuing bank may impose card usage limit, which means, it is possible that the customer has exceeded the limit/threshold usage during the time of the transaction e.g. withdrawal/e-shopping limit.
How much do I get charged in my local debit card (Bancnet ATM)?
Convenience fee is Php 28.00
How much do I get charged on the OTC?
The following payment channels have on-top fees:
|BPI ExpressOnline/Mobile (Fund Transfer)||1.00|
|BPI ExpressOnline (Bills Payment)||5.00|
|BDO Over-the-Counter Cash Dep with Reference||25.00|
|BDO Over-the-Counter Bills Payment||30.00|
|BPI Over-the-Counter Bills Payment||50.00|
|Security Bank OTC Bills Payment||50.00|
When does my account get debited?
Your local debit card (Bancnet ATM) will be debted immediately after purchase and the charge may appear in the statement as KIDSPORTS.PH -ECOMM
How would I know if my transaction is successful?
You shall receive an email notification if your payment has been processed successfully.
If my payment attempt failed, can I retry again?
Yes, as long as the reference number has not been paid, customer can still pay for it. Please note though that customer is given 2 calendar days to complete the payment when using Over the Counter Channels (OTC).
What happens when I was not able to make the payment within 2 calendar days using OTC? Can I still pay?
Yes, you can still pay in some payment channels but we suggest that you send us a proof of payment by email so we can manually validate and tag your payment.
What if I have questions regarding the charge that appear on my statement of account?
For questions regarding your purchase or charge on your statement of account, you may contact us at Tel# 63-2-804-2861 or email us at email@example.com.
Can I request for a refund?
Please refer to our Terms and Conditions regarding our Refund and Cancellation Policy.
For valid refund requests, you may contact us at Tel# 63-2-804-2861 or email us at firstname.lastname@example.org.
How long does it take for refund to be processed?
Refunds for Gcash, Bancnet and Over the Counter Payments are all done manually. You will need to contact us at Tel# 63-2-804-2861 or email us at email@example.com to lodge your requests. If we find your refund request valid, we will coordinate with you on how you can receive your refund.
Our office hours is from Monday to Fridays from 8 am to 5 pm. We are closed on Saturdays and Sundays and Philippine holidays.
We will respond to your queries within 48 hours the latest.
Please contact 804-28-61 or email us at firstname.lastname@example.org